Systems Engineer, Card Kingdom & Mox Boarding House | May 2021 – Present
Managing network of 5 sites and 350+ users. Planned, built, and deployed HR information system in SharePoint Online and PowerApps allowing for automated new hire account creation, account changes, and account termination to accommodate substantial workforce increase. Consolidated user logins and increased security by evangelizing single sign on technologies. Collaborated with project team to plan and deploy document management system. Migrated firewall from Sophos SG to Meraki in a 24x7 environment with minimal downtime. Facilitated real estate reorganization with minimal downtime and extremely low infrastructure cost by timing moves in tight windows. Acting as an escalation point and mentor for help desk team.
Systems Engineer, Triton Technical | February 2019 – May 2021
Planned, built, and deployed IT systems for internal use and customers. Worked within the confines of IT/AV systems on a ship - little to no cloud services, high latency with remote support, customers in multiple time zones, etc. Created internal initiative to automate processes using Jenkins, Ansible, and Gitea. Led internal initiatives to replace aging infrastructure and upgrade Windows Server environment from 2003 to 2019. Deployed and serviced networks of 50+ high port density network switches. Conducted Wi-Fi surveys and made network adjustments as needed to improve customer experience. Migrated 50+ site to site VPN tunnels to new firewall cluster with minimal interruption to customer services while coordinating with crew and coworkers in opposite time zones. Created and improved IT processes and standards to create predictable project outcomes. Traveled overseas to customer sites including shipyards and large private yachts to perform work. Leveraged vendor partnerships to reduce operational expenditure on software licensing and consolidate redundant services. Acted as an escalation point for support team.
Consultant/Systems Engineer, ISOutsource | February 2018 – January 2019
Primary consultant for 15+ Clients, ranging from 3-100 users per client. Maintained day-to-day network operations of 3 clients and the rest on as needed basis. Analyzed client’s IT infrastructure and policies, made recommendations based on peer reviewed best practices and client specific industry standards. Handled ticket escalations for other consultant’s clients. Planned, proposed, and implemented projects like full infrastructure replacement and full cloud migrations. Implemented custom solutions for clients using PowerApps, SharePoint, and PowerShell to meet business needs.
Systems Engineer, Copiers Northwest | July 2015 – February 2018
Managed network of 250+ users and 13 offices over Washington, Oregon, and the Philippines, servers, applications, and websites. Managed and performed major version upgrades of multiple line of business applications. Developed automated processes for offboarding and onboarding employee technology and accounts. Researched, tested, and deployed new software solutions internally to improve operation efficiency. Supported users in day-to-day operations. Managed company cellphone deployment and policy. Performed network and application security audits. Maintained business continuity.